Cultural Considerations in Business Process Change
نویسندگان
چکیده
There is a growing consensus that the benefits of information technology (IT) can not be realised fully by merely automating existing business processes. Consequently, major process changes enabled by IT, including business process re-engineering efforts, have been popular in North America and are now being introduced all over the world. Differences between nations and societies make it critical to understand how institutional and cultural factors influence IT application and the nature of ITenabled business process change. This article focuses on the impact of societal culture and systematically employs the dimensions identified by Hofstede and Bond in order to develop a comprehensive set of researchable propositions. The propositions, which are illustrated using a case study from Hong Kong, provide an agenda for researching the impact of societal culture on IT-enabled business process change.
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